Legal Terms
General Terms and Conditions
Welcome to Solzorro. These General Terms and Conditions govern your relationship with Solzorro IT Services and are intended to provide clarity and transparency regarding our services.
By engaging our services, you agree to the following terms.
Definitions
For the purposes of these General Terms and Conditions:
- Agreement refers to the Managed Services Agreement, also known as the MSA, and any related documentation or appendices.
- Client refers to the entity or individual receiving services from Solzorro.
- Services refers to IT support, consulting, and related tasks provided by Solzorro under the Agreement.
- Solzorro refers to Solzorro IT Services, its employees, and contractors.
Scope of Services
Solzorro will deliver services as defined in your Managed Services Agreement. Services outside the scope of the MSA will require written approval and may incur additional charges.
Fees and Payment Terms
Invoices are sent at the beginning of each month and are due within 15 days of receipt unless otherwise stated.
Late payments may incur a 5% late fee on the outstanding balance for each 30-day period past due.
Payments can be made through our online payment platform or by check.
Online payment: pay.solzorro.com
Check payments: 877 E 1200 S, P.O. Box 971331, Orem, UT 84097
Service Availability and Response Times
Solzorro is committed to responding to service requests as outlined in your Agreement. While we strive to meet response time guarantees, factors beyond our control, such as third-party vendor delays, are excluded from these guarantees.
Client Responsibilities
To help Solzorro deliver services effectively, the Client agrees to:
- Ensure end-users do not have administrative rights on their computers. Administrative accounts must be separate from daily-use accounts.
- Provide accurate documentation, credentials, and access required for Solzorro to deliver services effectively.
- Notify Solzorro promptly of any IT changes or incidents that could affect service delivery.
Confidentiality
Both parties agree to protect all confidential information shared during the Agreement. Solzorro will not disclose client data to third parties without prior consent, except as required by law.
Termination
This Agreement may be terminated by either party with 30 days’ written notice. Clients terminating within the first four months agree to pay for excess onboarding labor beyond the monthly service fee.
Limitation of Liability
Solzorro’s liability for damages is limited to fees paid in the previous three months.
Solzorro is not liable for indirect or consequential damages, including data loss or business interruptions, unless caused by gross negligence.
Indemnification
The Client agrees to indemnify and hold Solzorro harmless for:
- Misuse of services or hardware.
- Actions of third parties beyond Solzorro’s control.
- Client-provided configurations that result in loss or damage.
Dispute Resolution
Disputes will first be addressed through informal negotiations. If unresolved, disputes will be submitted to binding arbitration in Utah County, Utah, following the American Arbitration Association’s rules.
Amendments
Solzorro reserves the right to update these Terms and Conditions. Clients will be notified of changes via email or invoice notes. Continued use of our services constitutes acceptance of updated terms.
Contact Information
For questions regarding these Terms and Conditions, contact us:
Email: [email protected]
Phone: 801-770-4858