Client Referral Rewards Terms
Client Referral Program – Terms & Conditions
By participating in this client referral program, you agree to the terms below.
1. Qualified Referral
A “Qualified Referral” is a person or business that:
You provide to us with their name, business name, and email address; and
You are comfortable with us contacting, and you agree to discuss with us the best way to connect with them before we reach out (for example: email introduction, phone call, or in-person introduction).
The referral must be a new prospect who is not already in active sales discussions with us and is not an existing or former client within the last 12 months.
2. Referrer Eligibility & Reward
To receive a reward, you must be an active client in good standing (no overdue invoices or service suspensions).
For each Qualified Referral that becomes a new paying client (signs an agreement with us and pays their first month’s invoice):
If you are a Managed Services client, you will receive a $500 credit applied to your next invoice.
If you are any other type of client (block-hour, monitored, or hourly), you will receive 50% off your next invoice, up to a maximum discount of $500.
- The referrer will receive a personal $50 gift card for every new client that we onboard.
This reward is per new client onboarded. Multiple successful referrals mean multiple credits/discounts.
Credits and discounts:
Have no cash value,
Are non-transferable, and
Are applied only against future invoices (not past-due balances).
3. Referral’s Reward
For each Qualified Referral that becomes a new client:
If they sign up as a Managed Services or Block-Hour client, they will receive 50% off their one-time onboarding labor fees (hardware, software, and third-party licensing costs are excluded from the discount).
If they sign up as a Monitored or Hourly client, they will receive 10% off the hourly onboarding rate on their first onboarding invoice.
Onboarding discounts apply one time only, on the initial onboarding work for that new client.
4. Charity Donation – Food Bank
For every Qualified Referral you submit (whether or not they become a client), we will donate $10 to the food bank or similar local food charity selected by us.
We reserve the right to change the specific charity at any time, while keeping the spirit of supporting local food assistance.
5. Treat Delivery
When you submit at least one Qualified Referral, we will drop by a treat to your office at a time you choose from the options we offer.
You may choose the type of treat from the options we provide.
We reserve the discretion to decide the quantity and exact items included.
Treat delivery is limited to one visit per business location.
If multiple people from the same company submit the form, we will still only deliver one treat drop-off per business under this program.
Treat delivery is available only:
For businesses within our normal service area, and
In connection with at least one Qualified Referral.
6. General Conditions
This program is intended for business clients only.
Rewards and discounts cannot be combined with other promotions, discounts, or special pricing unless we specifically agree in writing.
We reserve the right, in our sole discretion, to:
Verify eligibility of referrals and referrers,
Withhold or cancel rewards if we believe the referral was not made in good faith or violates any law, rule, or professional code of conduct, and
Modify or end the program at any time, with or without notice. Any Qualified Referrals submitted before the change will be honored under the terms in effect at the time of submission.
Participation in this program is void where prohibited by law. You are responsible for ensuring that your participation complies with any rules or regulations that apply to you or your organization (including any professional or industry-specific rules).
This program does not create any employment, partnership, or agency relationship between you and us.